Policies & Governance
Our commitments to quality, fairness and transparency
The policies and governance documents that guide how we work, protect your data and support every learner.
Customer Guarantee
Our promise to every learner and partner.
Complaints Procedure
How to raise a concern and how we respond.
Data Protection
How we handle and safeguard your data.
Equal Treatment
Our equality, diversity and inclusion policy.
Trainer Disclosure
Credentials and conflict-of-interest disclosures.
Learner Support Policy
Engagement, adjustments and appeals process.